United holiday cheer

United holiday cheer Hi United, I just completed “online checkin” for my “basic economy” flight tomorrow. However, I wasn’t allowed to get a boarding pass because I’m not paying for a carry-on bag. (In what sense have I just checked in?) Instead I get to go through the humiliating ritual of getting a big yellow screen and having a United employee come over to check the size of my carry-on bag.

Someone at United designed this process to be unnecessarily inconvenient, and then layered unnecessary snark on top of it all at every step. Your employees hate this and your customers hate this. The executives who put these policies in place should be ashamed but they probably aren’t. God looks down at such people and gives them rashes and boils. And, for good measure, if you meet any of them, please be so kind as to spit in their coffee.