Plans and situated actions The problem o

Plans and situated actions: The problem of human-machine communication. Suchman, L. A. (1987). Plans and situated actions: The problem of human-machine communication. Cambridge university press.

**Plans as prerequisites to social action or as emerging from social action?  ** A conversation analysis of “interactions” between users and the machine reveals that the machine’s insensitivity to particular circumstances is a central design resource, and a fundamental limitation.